we introduced automation via Request Items (RITM), allowing users to create restore points directly through RITM, bypassing the need for a formal change request. While this automation was intended to simplify the process, we discovered a few challenges. In some environments, the RITM-based automation failed to create restore points as expected. Additionally, RITM's limitation of retaining restore points for a maximum of 48 hours did not always meet our needs for longer-term retention.
To address these issues, we are now adopting a revised approach. Moving forward, we will require users to submit a formal change request for creating restore points. At the same time, we encourage you to initiate the process by raising an RITM. Our team will be available to provide support if there are any failures with the RITM process or if you need to keep a restore point for more than 48 hours.
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