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You said:

You were asked if any tickets were generate for this database Write a mail to explain this Yes tickets were created and following are tickets, but remained not acknowledged Since we introduced new correlation during bigpsnd migration it has been noticed new tickets are created after 48hrs of correlation despite of already there is a ticket in open state. Due to this, eventually tickets remains unacknowledged in assumption that other dbas are working on it, It was proposed a few times to remove this correlation logic Here are are some sample tickets from past Such tickets are only action with comments of reference of another tickets and often goes in loop, but actual issue is only fixed when backup team RO sends the list of database where backup is fialing since long time

ChatGPT said:

Subject: Update on Ticket Generation for the Database

Dear [Recipient's Name],

I wanted to provide an update regarding the ticket generation for our database. Yes, tickets were created, but unfortunately, they have remained unacknowledged.

Since we introduced new correlation logic during the BigPond migration, we’ve observed that new tickets are being created 48 hours after the correlation, even when there is an existing ticket in an open state. This has led to confusion, as it appears other DBAs are working on these tickets, causing them to remain unacknowledged.

We have proposed several times to consider removing this correlation logic, as it seems to contribute to the issue.

Here are some examples of past tickets for your reference. These tickets typically only receive comments referencing other tickets, leading to a looping situation. The actual issues tend to be resolved only when the backup team’s RO provides a list of databases where backups have been failing for an extended period.

Please let me know if you’d like to discuss this further.

Best regards,