Subject: Clarification on Ticket Cancellation
Dear [Escalation Manager's Name],
The tickets in question were opened in June 2023 and remained inactive. During the queue cleanup in July 2024, I canceled them as they were outdated, rather than reassigning them to the migration team, which originally owned the task.
Additionally, I identified two more hosts in maintenance mode and have raised a ticket with the correct team to resolve the issue.
Let me know if further clarification is needed.
Best regards,
[Your Name]
[Your Position]
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