Hi [Lead's Name],
I hope you’re doing well. We’ve received an escalation email from [User's Name] regarding an issue where they are unable to view database targets in OEM. Could you kindly allocate a resource from the team to assist with this matter and guide [User's Name] through the resolution process?
Hi [User's Name],
I wanted to apologize for the delay in responding to your email, as it was sent during my off-work hours. I also want to mention that I am not the sole point of contact for these issues, and the correct path would have been to reach out via the designated chat channel or the Team DL email for a more immediate response.
Regarding your concern about missing database targets in OEM, could you please confirm if you have raised a formal ticket with all the relevant information? This is our standard process, and having a ticket with complete details will help us address the issue effectively.
I also noticed that you didn’t specify which databases you expect to see in the Production OEM environment. However, your email includes a screenshot showing all the entitlements you currently have. Could you provide further clarification?
Before proceeding, I’d recommend referring to the available assist pages for troubleshooting steps, and then raise a ticket through the standard support system if the issue persists. This will ensure that the right teams can be looped in and work towards a resolution in a timely manner.
Let me know how you wish to proceed, and we will coordinate accordingly.
Best regards,
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