Subject: Request for Details and Next Steps to Address Database Performance Issues
Dear [User's Name],
Thank you for bringing the database performance issue to our attention. To effectively investigate and resolve this, we recommend the following steps:
1. Utilize Knowledge Base Articles: Leverage the knowledge base articles available in the self-service catalog to gather insights into similar performance issues.
2. Generate Awareness Reports: Please generate the required reports (e.g., AWR reports) through the self-service catalog to capture details such as workload statistics, SQL performance, and resource usage during the impacted time frame.
3. Review Recent Changes: Check if any new SQL queries, jobs, or changes were introduced recently, as they might be contributing to the observed high CPU utilization.
4. Production Impact Confirmation: Since this is a production database, kindly confirm if the issue is impacting operations. If it is, please raise an incident through the appropriate channel at the time of execution so immediate attention can be provided.
5. Refer to AWR Analysis Guide: For assistance with analyzing AWR reports, please refer to this guide: [Insert Link].
Once you have the necessary details, feel free to reply to this email, and our team will assist you further in diagnosing and addressing the issue.
Best regards,
[Your Name]
[Your Designation]
[Your Contact Information]
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