Thank you for assigning the issue. I acknowledge the request and will look into it.
Since this was reported by users in US hours, some details or troubleshooting performed by our team available during these hours would have helped in taking this further. Anyways, I will try to find a mutual time to connect with the team.
Hi [User's Name],
Please suggest a suitable time to connect. As we are in different time zones and I have some deliverables in hand, there may be a slight delay in my response in case I am unable to connect immediately.
Also, could you confirm if a ticket has already been raised for this and whether the escalation POCs of the respective regions have been contacted? If not, please proceed with raising a ticket.
Let me know your availability so we can coordinate accordingly.
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