Here's a more concise version:
Subject: Update on Assist Training and Ticket Volume Reduction
Dear [Manager's Name],
I wanted to update you that I completed the Assist training in June last year and since then, have been developing Assist pages and forms to help users provide necessary information before raising tickets. This has significantly improved the process and reduced the need for follow-up.
Attached is a graph showing the month-wise reduction in incoming ticket volumes, reflecting the positive impact of these changes.
Best regards,
[Your Full Name]
[Your Position]
[Company Name]
Let me know if you need further tweaks!
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