Sure! Here's a slightly shorter and still professional version of the email:
Subject: Suggestion to Automate Cleanup Account Assist Tickets
Hi Olena,
Hope you're doing well.
I’ve recently updated the Assist pages with structured forms, including a sub-form for one of the most recurring issues: Cleanup Account. Users can now choose options like:
- Cleanup account not visible
- Cleanup account not removed
This has helped us track ticket volumes more accurately and sets a good foundation for automation, thanks to the structured input via radio buttons.
I’d like to propose we automate handling of these tickets. The new categorization makes it easier to define clear automation rules.
You can find the steps and details documented here:
📄 Confluence - Cleanup Account Assist Form & Automation Proposal (replace with actual link)
Let me know your thoughts!
Best,
[Your Name]
Oracle DBA
Would you like to add specific steps or actions to the automation part?
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