Meeting to Discuss Improving Aged Request Handling & Service Delivery
Hi [SDM Name],
I’d like to schedule a short meeting to discuss ways we can better manage aged requests, reduce escalations, minimize user follow-up emails, and enhance overall service delivery. Your insights will be valuable in shaping an effective approach.
Please let me know a suitable time for you.
Current scenario
Wait for user email
No concept of on hold review
DBA gets a change of work for a day.
Shift lead concept
Not assigned to me, why I should work
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