Proposal to Streamline Server Access During Incident Handling
Hi Team,
Currently, during alert handling, a significant amount of time is spent raising separate access requests after identifying the host from the incident ticket, followed by waiting for approvals where applicable. This creates delays for the Infra team in responding to incidents.
I would like to propose an enhancement to streamline this process. For alert-generated incident tickets, the system can automatically identify the host and grant server access to the assigned engineer at the time of ticket assignment. This would eliminate the need for raising a separate access invocation request.
Additionally, for MAS-relevant servers, an approval option (e.g., a button) can be embedded directly within the incident ticket to enable quicker approvals when required.
This approach can help reduce response time and improve overall efficiency during incident handling.
Please let me know your thoughts.
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