Thank you Ranjit
Good morning and good evening everyone
I quickly walk you through a few additional things we’ve built around our BCM database automation, beyond just delivering the automation itself.
As Ranjit has help r covered about the dashboard.
Another small but important addition we made is a quick feedback survey.
The survey has just five questions, so it takes less than two minutes to complete.
The goal here is not only to gather feedback but also to encourage users to remember and use this automation themselves for future BCM activities.
In many cases, users can also end up sharing it with colleagues, which naturally helps increase adoption.
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The last enhancement is integrating support through our internal AI assistant, RED.
Users can now interact with RED to:
- Understand how to use the automation
- Get guidance on raising requests
- Or resolve common queries.
The idea here is to help users get quick answers through AI instead of waiting for manual support, which can sometimes cause delays.
So this makes the whole experience faster and more self-service driven.”
##-- with this 3 small but future effective modules.. we aim to
focus on making the process easier to track, manage, and useful for everyone involved.
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just to summarize — along with delivering the BCM automation, we’ve also focused on improving the overall operational experience.
We did this by introducing:
A centralized dashboard for better visibility
A simple survey to capture feedback and improve adoption
And AI-driven guidance through RED
Together, these help make the BCM process more transparent, efficient, and easier for users to interact with.
Thank you
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