Friday, 10 January 2025

Subject: Assistance Required: Unable to View Deployment Procedures in OEM Despite TPAI Access

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 Subject: Assistance Required: Unable to View Deployment Procedures in OEM Despite TPAI Access

Hi OEM Admins Team,

I hope you’re doing well.

We’ve recently encountered an issue where, despite raising and being granted TPAI access, we are still unable to view the deployment procedures in OEM. This is impacting our ability to perform certain planned tasks via OEM.

For the time being, we have proceeded with a manual switchover for one of the planned changes to ensure minimal disruption. However, resolving this issue is crucial to streamline future activities and avoid manual intervention.

Could you please assist in identifying the cause of this issue? If there are specific configurations or permissions that need to be verified or updated, kindly let us know.

Your prompt support in addressing this matter would be greatly appreciated.

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