We assume that backup failure issues have reduced to some extent, and there might be very few instances where escalation is required. That said, we always strive to allocate resources promptly to take immediate action if a ticket is pending for resolution.
However, we have observed that in some cases, strike alerts are not being generated, and as a result, we are only noticing failures when a manual ticket is raised by the backup team. We may need to investigate why strike alerts are not appearing for certain instances.
In the meantime, if there is a need for escalation, please feel free to include Abigail to ensure the necessary traction.
Let us know if you need any further clarification.
Best regards,
[Your Name]
[Your Team]
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