Sunday, 13 April 2025

Filled under:

 

  • Technical Ownership & Reliability Engineering
    Acts as a Site Reliability Engineer (SRE) for Oracle and PostgreSQL estates, ensuring database reliability, performance, and stability across global environments.

  • Critical Event Management (BCMs)
    Leads and executes Business Continuity Management events for the APAC estate—coordinating end-to-end execution, updates, and post-event validations with high precision.

  • Communication & Collaboration
    Collaborates seamlessly across regions and teams, actively participating in incident bridges, change planning discussions, and cross-team syncs to maintain service reliability.

  • Documentation & Transparency
    Maintains high-quality documentation and runbooks for onboarding, incident resolution, patching steps, and automation tools—ensuring transparency and operational readiness.

  • Automation & Toil Reduction
    Builds scalable automation for recurring tasks and toil-heavy activities; conducts data analysis to identify bottlenecks and shares insights with Reliability Owners and Product teams.

  • Contribution to Special Projects
    Plays a key role in projects related to SRE maturity, patch planning improvements, incident dashboards, and automation frameworks—helping uplift platform resilience.

  • Onboarding & Team Enablement
    Provides hands-on support to new joiners through Engine Room onboarding—guiding access setup, environment walkthroughs, and tribal knowledge sharing.

  • Strategic Planning & Process Optimization
    Offers data-driven recommendations to influence SRE roadmaps and platform improvements; involved in proactive planning for patches, changes, and reliability initiatives.

  • Root Cause Analysis & Incident Trends
    Leads RCA analysis and dashboard development to surface actionable insights; drives improvements in postmortem quality and long-term remediation.

  • Continuous Improvement & Knowledge Sharing
    Constantly seeks to improve team processes through feedback loops, best practice sharing, and coaching—demonstrating commitment to learning and growth.


2. Contribution vs Peers at Next Level

  • Leadership Beyond Role Scope
    Consistently delivers impact across functions, platforms, and geographies—taking ownership of complex initiatives that span beyond individual team responsibilities.

  • Communication & Stakeholder Management
    Demonstrates mature stakeholder engagement through structured updates during incidents, planned events, and project workstreams—building trust across technical and business teams.

  • Mentorship & Team Development
    Supports peer growth by mentoring team members, reviewing technical work, and facilitating onboarding for new engineers—accelerating team ramp-up and collaboration.

  • Strategic Thinking & Initiative Ownership
    Proactively identifies opportunities for platform and process improvement, leads high-priority tasks like APAC BCMs, and independently executes from start to finish.

  • Documentation & Knowledge Reuse
    Transforms complex work into detailed runbooks and wikis that are leveraged by team members across shifts and regions—promoting consistency and knowledge reuse.

  • Process Innovation & Tooling
    Drives automation and platform tooling efforts to reduce toil, improve patching workflows, and enhance visibility into incident metrics.

  • Root Cause Ownership
    Takes initiative in RCA investigations, develops insightful dashboards to highlight recurring problems, and works closely with product and reliability teams to implement fixes.

  • Efficiency & Client-Focused Outcomes
    Focuses on reliability outcomes that enhance client trust and experience; balances speed with long-term stability to ensure sustainable service health.

  • Culture & Principles Champion
    Embodies organizational values—People, Culture, and Clients—through proactive knowledge sharing, collaboration, and a consistent drive for excellence.

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