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Certainly! Here's an updated version of the Automated BCM Workflow Knowledge Article with a clear explanation that the workflow is task-driven, and includes an approval/control step for the application team before it proceeds with switchover and RPO validation.

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📘 Knowledge Article

Title: Automated BCM Workflow for Oracle Databases
Category: Oracle DBA / Business Continuity
Created On: 23-Jun-2025
Author: [Your Name or Team]
Audience: DB Support, Application Teams, Infra

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🔹 Purpose

This article outlines the automated BCM (Business Continuity Management) process for Oracle databases. It provides a task-driven, controlled workflow for switching roles between Primary and Standby databases. Users initiate BCM through a ticket, and the system handles validations, evidence gathering, and controlled execution.

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🔹 Key Feature: Task-Driven Workflow with User Control

The BCM automation follows a multi-stage workflow, which gives explicit control to the application team. After the ticket is raised:

• The workflow creates a task for the application team to confirm readiness.
• The switchover will not proceed automatically until the app team completes and closes the task.
• Once the task is closed:
  • The workflow proceeds to gather RPO evidence (replication status, lag checks).
  • Then it executes the switchover or failover in a controlled, auditable manner.

This ensures collaboration, traceability, and accountability between DB and application teams.

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🔹 Prerequisites for Requesting BCM

Requirement	Details
🎫 Service Ticket	Must be raised in ITSM system with all required fields
📌 Correct Database Info	Ensure accurate DB name, primary host, standby host
✅ Healthy Replication	Archive logs applied without significant lag
📡 Connectivity	Ensure listener & SQLNet connectivity between primary and standby
🧾 Application Team Readiness	Confirmed via automated task in workflow
🔐 Business Approval	Required for production; attach approval thread/email

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🔹 Workflow Overview

flowchart TD
    A[User Raises Ticket] --> B[Workflow Validates Inputs]
    B --> C[Create Task for App Team]
    C --> D[Wait for Task Closure]
    D --> E{Task Closed?}
    E -- No --> F[Wait / Notify SLA Breach]
    E -- Yes --> G[Gather RPO & Replication Evidence]
    G --> H[Execute Switchover/Failover]
    H --> I[Post-Check and Update Ticket]

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🔹 What Happens After Task is Closed?

Once the application team marks the task as completed/closed:

1. 🧪 RPO Evidence Collection:

   • Archive log apply lag
   • Standby sync status
   • Timestamp comparison between primary & standby

2. 🔁 Switchover Execution:

   • Via dgmgrl switchover or patronictl switchover
   • Optional pre-checks: listener, TNS, DB roles

3. 📋 Post-Checks:

   • Role confirmation (Primary/Standby)
   • Application connectivity verification (optional)
   • Ticket updates with timestamps and summary

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🔹 Ticket Template (Mandatory Fields)

Field	Sample
Request Type	BCM – Oracle Switchover
DB Name	ORCLPRD
Primary Host	db1.prod.local
Standby Host	db2.dr.local
Business Approval	Attached
Preferred Window	10 PM – 12 AM SGT

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🔹 Notes

• For Planned Switchover, raise the request at least 24 hours in advance.
• For Unplanned Failover, automation proceeds faster but still creates a task for audit.
• SLA for App team task completion may be enforced in future versions.

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🔹 Benefits of This Approach

✅ Ensures application team involvement and readiness
✅ Automates technical checks, RPO validation, and switch execution
✅ Reduces manual errors and ensures auditability
✅ Integrates into your ITSM system with ticket/task traceability

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🔹 Related Articles

• [Add a Database to BCM Automation]
• [Common Errors During BCM and How to Resolve]
• [Application Cutover Checklist Before Oracle Switchover]

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Let me know if you'd like this exported as Confluence markdown, Word doc, or HTML for your portal — or if you'd like a task checklist for application teams included too.