Slide 1
Title: BCM Database Automation – Beyond Automation
Speech
“Hi everyone.
Today I’ll quickly walk you through a few additional things we’ve built around our BCM database automation, beyond just delivering the automation itself.
While the automation takes care of the execution part, we also focused on making the process easier to track, manage, and use for everyone involved.
So we introduced three supporting capabilities:
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A centralized BCM dashboard
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A quick user feedback survey
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And support through our internal AI assistant, RED
I’ll briefly show each of these.”
Slide 2
Title: Centralized BCM Dashboard
Speech
“So first, let’s look at the BCM dashboard.
The idea behind this was pretty simple — instead of checking multiple systems or emails, we wanted one place where planners, DBAs, and application teams can see the full BCM picture.
This dashboard is divided into four main sections, each designed to answer a specific operational question.”
Slide 3
Title: Change & Task Summary
Speech
“The first section is Change and Task Summary.
This gives us a quick overview of:
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RNOW changes raised for BCM
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RITM requests created by users
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Requests currently waiting for approvals
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And the scheduled BCM execution dates
For the BCM planners, this is really helpful because they can quickly see what’s coming up in the next week and ensure everything is ready before the event.”
Slide 4
Title: DBA Action Tracker
Speech
“The next tab focuses on DBA Action Items.
This becomes especially useful during large BCM events, where there can be multiple requests running in parallel.
Here, DBAs can quickly check:
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How many requests are currently being handled
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Which stage each request is in
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And what actions are still pending.
It’s also quite helpful during weekend checkout, when teams want a quick snapshot of the overall progress.”
Slide 5
Title: Pending Application Actions
Speech
“The third tab highlights Pending Application Actions.
This basically shows requests that are currently waiting for application team confirmation or go-ahead.
So if any team hasn’t started their BCM activity yet, it becomes visible immediately.
This helps both the BCM team and application teams stay aligned, and prevents delays during the event window.”
Slide 6
Title: BCM Trends & Platform Analysis
Speech
“The last tab focuses on Trend and Analysis.
Here we can see how many BCM requests were raised during the year, and they’re categorized based on RDBMS platforms.
This gives us a better understanding of usage patterns and adoption across database platforms, which can be useful for planning future improvements.”
Slide 7
Title: Quick User Feedback Survey
Speech
“Another small but important addition we made is a quick feedback survey.
The survey has just five questions, so it takes less than two minutes to complete.
The goal here is not only to gather feedback but also to encourage users to remember and use this automation themselves for future BCM activities.
In many cases, users also end up sharing it with colleagues, which naturally helps increase adoption.”
Slide 8
Title: AI Support Through RED
Speech
“The last enhancement is integrating support through our internal AI assistant, RED.
Users can now interact with RED to:
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Understand how to use the automation
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Get guidance on raising requests
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Or resolve common queries.
The idea here is to help users get quick answers through AI instead of waiting for manual support, which can sometimes cause delays.
So this makes the whole experience faster and more self-service driven.”
Slide 9
Title: Summary
Speech
“So just to summarize — along with delivering the BCM automation, we’ve also focused on improving the overall operational experience.
We did this by introducing:
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A centralized dashboard for better visibility
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A simple survey to capture feedback and improve adoption
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And AI-driven guidance through RED
Together, these help make the BCM process more transparent, efficient, and easier for users to interact with.
Thank you.”
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